Hauppague Kudos!
June 12th, 2007
While the local CompUSA was still in business, I picked up a Hauppauge PVR-150 for the MythTV build.
When I took it out of the box, I had a bit of a surprise. The card should look like this.
Instead, it looked like:
What’s missing, you say? This: 
Eeek! Since the store was closing, they were in a “no returns” mode, not that they were every very nice about returns. So, I emailed Hauppauge, and sent a couple of pics.
Hauppauge’s return team has got to be one of the best I’ve used. No problems, immediately got an RMA number, sent the card back, got a new one.
Kudos to Hauppauge for a great experience!
June 12th, 2007 at 2:36 pm
Very cool. I have researched PVR cards a dozen times. I can never quite bite the bullet.
Anyway, Hauppauge quality and service has always been discussed very highly. Glad you experienced the same.
June 13th, 2007 at 6:37 am
nice! wish more companies customer service was this good!
good CS = returning customer = happy geek! hehe
i’ve been thinking of getting that card myself for my bedroom pc since i want to get my pc back to dvring.. hmm, maybe i’ll get that myth box going finally!
i know where to go for tips/tricks. :)