Multiple iPhone Activation Errors
June 29th, 2007
You finally get your iPhone (after maybe waiting HOURS) and what happens during activation? Error city! Many people are reporting various errors… the one I have seen a couple of times is the following:
We’re sorry, AT&T has determined that your current account cannot be used with the iPhone.
Other people are seeing this error:
Your activation requires additional time to complete.Â
Argg….
I called the support number. The lady there told us that they were having bugs with validation and that we should retry every 30 minutes or so until it works. What the heck kind of advice is that? Some people have reported that support at 1-866-907-3484 will correct it; however, that number is currently dead at 2225 EST.
Some people at the store were discussing that they had been trying to activate the phone for the last two hours without success.
This thread at macrumors has a discussion about this issue as well…
Here is a screenshot of one of the errors.
During this time, you CAN sync your music library with your device. Just drag songs or playlists to your iPhone as listed under Devices in iTunes.  You can also brush up on your skills reading through these iPhone tutorials and tips.
June 29th, 2007 at 9:43 pm
Yeah, I got the additional time to complete.
Sucks, because after I stood in line for the phone at the Apple store, I had to go back to the AT&T store to get a credit pre-approval # due to a name mismatch (stupid credit reporting agency).
Now I’m waiting waiting waiting for the activation email.
June 29th, 2007 at 9:48 pm
This was a parallel experience to buying it in store.
I went to the AT&T store on 53rd & 6th Ave thinking that the flagship Apple store will be swamped. I got there around 5:45 and was the 90th person on line. 6PM rolled around and they let the first 6 people in. Within a couple of minutes, the AT&T network throughout the entire country went down. They didn’t let anyone else in for the first half hour.
Once they got it back up and running, a bunch of us timed it and they were averaging 10 minutes per sale. which is utterly ridiculous.
I decided to go over and scout the Apple location. When I got to the corner, Apple Genius’s greeted me and ushered me to the end of the line. The line moved FAST! I was inside the store in less than 5 minutes. 2 lines of Apple Genius’s were at the door greeting everyone and made the entire thing a positive experience. Once inside, they ushered me to the register and I was out to cheering crowds in 10 minutes.
On my way home, I passed the original AT&T store and they haven’t really moved. I told the people on line to just go over to the Apple store.
AT&T is definitely dropping the ball on this whole thing. They just don’t have the culture that Apple has so fully developed.
June 30th, 2007 at 3:37 am
Well, I guess I lucked out. Not a current ATT subscriber, plus I use LifeLock which is an ID theft prevention system (www.lifelock.com). My credit check failed (!) because I have fraud alerts set on all my credit reports. That bumped me into “prepaid” mode, which I am enjoying now:
(1) no contract
(2) rollover minutes
(3) I don’t plan to use this as my primary phone, so this is as close as I can get to a wireless Interweb iPod
June 30th, 2007 at 3:52 am
[…] Multiple iPhone Activation Errors Mándalo a tu Twitter: :: temas que pueden estar relacionados :: ¿Creen que el iPhone pueda llegarle al iPod en cuanto a popularidad?Llegan a un acuerdo los de Apple y Cisco con el nombre de iPhoneUn iPhone en tu cumpleños […]
June 30th, 2007 at 5:26 am
How Apple can align with such a rotten Co. I will never understand, I had service with ATT at one time, and the customer service was so bad that we found a way out of the contract with out paying the early termination fee, and now we are with Verizon, the bad thing is I love Apple, and I will never go back to a Microsoft computer, Mac is just too good, but over this I have lost a little respect for Mac. A sad day in mac history!!!
June 30th, 2007 at 5:26 am
Why the hell even bother rushing out to get the phone. Wait a few days and the teething problems will be ironed out.
There are always problems, why suffer?
June 30th, 2007 at 5:39 am
Got mine last night. I had no issues with activation, nor have any of other people I know that purchased the iPhone. ……*shrug*. If you know what you are doing, you will not have any issues….
June 30th, 2007 at 5:44 am
I stood in line at AT&T because there were already several hundred people at the local Apple store. I was #37 (arrived at 4.30pm). To our horror when they let the first 7 people in it was 45 minutes before they came out… not only computer glitches, but THEY were doing the activation in store. Eventually at 8pm when I was 7th in line the manager came out and said there were only 5 phones left. Someone called the Apple store and they had no lines and about 50 8 gig phones left. When I got there they must have had about twenty associates ringing them up - my transaction was complete in about 2 minutes. I’m guessing that the Apple store managed to sell about 500 (actually more if people bought 2) in the same time the AT&T store took to sell 35!! What a farce.
June 30th, 2007 at 5:46 am
They should have gone with multiple carriers and given people a choice or have gone with Verizon. I have never had problems with their service or connectivity.
June 30th, 2007 at 5:49 am
Flawless activation here. I thought the entire process was well executed.
June 30th, 2007 at 5:51 am
try to use verizon overseas…
June 30th, 2007 at 5:54 am
No problems here. This whole experience has been stellar.
June 30th, 2007 at 5:55 am
What a bummer that AT&T screwed up. Apple put the entire framework in for success and AT&T manages to hose their little part of this whole extravaganza up. I personally had no issues activating my iPhone, and the entire experience overall was amazing.
June 30th, 2007 at 6:00 am
Total opposite experience of second poster for getting the phone. Apple store at King of Prussia in PA had over 100 people at 2:30 PM est… This mall also has 2 AT&T stores so after getting a tux fitted (wedding soon!) I went to the AT&T store and was 18th in line at 3:20 PM EST. The roll out was SMOOTH. They had 8 cashiers, or more I could see well enough into the back and only let people in if there was an free sales rep to give you your iPhone. I was in and out in less than 10 minutes.
When I walked passed the apple store at King of Prussia with my phone in hand there had to be at least 200 people in line if not more. The line was moving but all the people from teh AT&T store were getting their’s much faster.
Activating was even easier. It only took me 13 minutes from plugging in all the information till the time I got my confirmation email. There were no problems and I’ve been glued to the iPhone ever since!
June 30th, 2007 at 6:01 am
applephoneshow.com says that turning your iphone off then back on will solve the issue
June 30th, 2007 at 6:08 am
Had absolutely no problems. Got in and out of the purchase line at an AT&T store in 3 minutes. Came home, fired up iTunes, upgraded to 7.3 and within a few minutes had an activated / fully synced iPhone.
Wonder how many Treo 700p’s will be sold on eBay in the next week?
June 30th, 2007 at 6:13 am
Matt, I’ll use my Verizon 8830 overseas. I’ll let you know how it goes.
June 30th, 2007 at 6:23 am
I had the ‘takes initial time to complete’, but it was still less than a total of 5 minutes. I have heard the horror stories from others. I was in and out of the Apple store within minutes, and setup was was less than 5 minutes. I guess I was one of the lucky ones.
June 30th, 2007 at 6:30 am
I got to my AT&T store right at 5pm, was 45th in line out the door at 7:18. Went ate dinner went home, got on itunes, started process and since I’m switching from Sprint, was told that it would take 24 hours to convert!!! What is crappy is I cant play with it and get used to the phone until activation is complete, sucks!!!
June 30th, 2007 at 6:31 am
Obviously there are a wide variety of experiences. Sadly (for me at least) I am in the group waiting for AT&T to get their act together and my iPhone activated.
It seems that if you sign up for new service or an additional line (i.e mo money for the deathstar) you get good service. Those of us simply replacing a phone (we the long suffering AT&T formerly Cingular customers) appear to be getting the rather short and dirty end of the stick rammed up our posteriors.
Oh, and French, it must be wonderful to feel so superior, but it has nothing to do with doing it right. You might want to go look in the mirror and see that it also has nothing to do with good looks or intelligence.
June 30th, 2007 at 6:32 am
Obviously there are a wide variety of experiences. Sadly (for me at least) I am in the group waiting for AT&T to get their act together and my iPhone activated.
It seems that if you sign up for new service or an additional line (i.e mo money for the deathstar) you get good service. Those of us simply replacing a phone (we the long suffering AT&T formerly Cingular customers) appear to be getting the rather short and dirty end of the stick rammed up our posteriors.
Oh, and “Irish”, it must be wonderful to feel so superior, but it has nothing to do with doing it right. You might want to go look in the mirror and see that it also has nothing to do with good looks or intelligence.
June 30th, 2007 at 6:44 am
Irish, I “know what I’m doing”. I have been using Macs and PDA’s for years. It isn’t an issue of knowing what you’re doing. It is an issue of millions of people trying to access the iTunes servers at the same time.
June 30th, 2007 at 6:50 am
While this page is obviously dedicated to just whining about the problem, people reading this should realize that the negative experiences are not everyone (or even a majority). I got my iPhone in Houston at 6:25 (43rd in line) and had it home, activated and synced and tested by 7:00. It was a breeze as designed. So I guess I’m doubly lucky. YES the iPhone ROCKS.
June 30th, 2007 at 7:08 am
Just like to point out that:
“Your activation requires additional time to complete.”
Is not an error at all. It’s the message you get when you’re transferring (for example from Verizon) to at&t.
While Apple and AT&T have mostly been prepared, other providers (who are losing business from this product) such as sprint and verizon are making it particularly difficult for people to have a flawless experience.
Verizon in particular seems to be taking a very long time to approve number portability.
Overall, be patient it will be cleared up soon.
(also spend the waiting time syncing the phones contents, and even getting the ipod functions to work via the headset.)
June 30th, 2007 at 7:08 am
“Got To Have It NOW” people always suffer in these things. I chuckle a lot reading the forum’s about all these idiot’s who wait hour’s and day’s for a phone. Then when they get it. They cannot even make a call? Huh?
I do think Apple made a huge mistake sleeping with ATT on this one.
It would be like selling a MacBook that you could only use with Comcast. Duh Apple. Not everyone can use ATT or want’s to switch to ATT for your iPhone!
You are handicapping yourself right out of the gate on this.
June 30th, 2007 at 7:21 am
I bought 2 of these phones and transfered numbers from T-Mobile. The process was simple and it only took about 10 min for the phone to start working.
June 30th, 2007 at 7:28 am
I don’t mind the 24 hour wait so much. I mind the fact that now my other SIM card no longer works while I wait.
June 30th, 2007 at 7:30 am
John Scott-
You have missed the boat, Sir. Don’t think for a minute that Apple hasn’t calculated to the penny as to which partnership with a wireless carrier will bring them the most revenue. Once their exclusive contract with ATT ends down the road, you will see a rollout some of the next incantations of the iPhone compatible with other (non-GSM) wireless providers.
June 30th, 2007 at 7:35 am
After 14 hours of frustration, we just got our second iPhone activated by setting up a new account with AT&T. We will later band the accounts together. The details of our situation can be found at http://applehound.com/node/95.
June 30th, 2007 at 7:39 am
All of you keep talking about how they should have partnered with Verizon, and believe it or not, they TRIED to partner with them. Verizon was the first cellular carrier they offered the exclusive partnership with and they turned Apple down.
June 30th, 2007 at 7:53 am
[…] read more… […]
June 30th, 2007 at 7:53 am
So why exactly does one have to “activate” one’s phone?
This seems like redundancy, tedium, and improper oversight.
June 30th, 2007 at 7:59 am
[…] Activation: Issue or Non-Issue? That depends on who you are. It seems if you went through AT&T it is an issue (click here and here) and if you didn’t your iPhone is working just fine, thank you (click here). […]
June 30th, 2007 at 8:19 am
i had a lot of problems activating the phone. Everything has to match on a number port. Name, acct number, password, and location. They cant port to a different market
Like Chicago to new York
I got them to cancel the activation and re did the applicaoon and got done in 10 minutes after that
June 30th, 2007 at 8:20 am
[…] Online Activation Crash/Errors (Result: Within 4 Hours) Instead of having to activate service on your iPhone in store, you will be able to take it home and choose your service plan there – away from the pressures of pushy sales people. Slow activation and disappointed fan boys and girls within a day. […]
June 30th, 2007 at 8:28 am
16 hours and counting.
I bought an iBrick i guess.
I am an at&t customer.
They are having SEVERE issues on the east coast.
I’ve already gotten them to credit my account 50 bucks.
Do not let them get away with this scott free.
You should at least be compensated for their ineptitude.
June 30th, 2007 at 8:44 am
totally bs. i know what i’m doing, i did everything the directions said and it worked beautifully up until the point where it told me that IT was going to take extra time to solve it. customer support said i should just wait. wait i have and its 12 hours later and no iphone.
June 30th, 2007 at 8:57 am
I’m posting this from my iPhone. I went to the AT&T store at the Pavonia Newport mall in Jersey City. My daughter and I were the 39th and 40th persons in line. We got the last two iPhones at that location. We had no trouble with activation. I feel sorry for the 80+ folks behind us who didn’t get phones. Very sad for them.
We were already AT&T customers, so we just added the data plan and that was it. Activation took about five minutes.
The one thing I will say is that once they started selling the phones, AT&T was really slow about processing the transactions. In the first half hour they were able to sell maybe 20 phones which was caused by their very slow computer system. Also it seemed like the workers were physically moving very slow. The fellow who sold us our phones took a very long time just to put them into a bag.
Overall, I have to say I am very pleased with how the iPhone works. The keyboard works better than I expected. Much better than my Treo. Also the EDGE network is much faster than I expected it to be.
June 30th, 2007 at 9:17 am
i had an awesome experience, except for the line…
went to the Apple store in Penn Square mall in Oklahoma City - # 150 or so in line at 6pm. took about an hour and 30 mins to get inside.
I was already an AT&T customer, I don’t know if that makes activation a lot easier, but it was really simple.
Updated iTunes, plugged in the phone, and 5 minutes later I was making a call and my old phone said “SIM UNREGISTERED”.
My battery came nearly dead, so I had to play with it on a tether… my wife’s came with a fully charged battery.
June 30th, 2007 at 9:50 am
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June 30th, 2007 at 10:10 am
I went to the flagship store in NY, hung out for an hour until 7pm watching the media frenzy, looking at the line wrapping around the entire block, Checking out the signs attached to the police barricades that said “don’t you wish you were me”
At one point there was a huge gap in the line, due to poor line management…or nobody else was in line, around 7pm. My friend and I think hey, lets check it out, just for kicks. We waited about 10 minutes, entered to a cheering line of apple employees, and 30 mins later (mostly hanging out in the store) emerged with an iPhone each.
However, I’m tried to activated it and port my old number in from Verizon, and it says that it should be after 24 hours. Lame!
Looks like ATT is really dropping the ball. This wouldn’t have happened if it was verizon.
June 30th, 2007 at 10:13 am
I had only one problem activating my phone, I didn’t know my wife’s social security number, and our family plan is in her name. Other than that it took just a few minutes to activate.
June 30th, 2007 at 10:33 am
You are a complete idiot! My activation was 3 minutes max. Stop posting slanderous wannabe journalism because you are too stupid to operate something.
June 30th, 2007 at 10:42 am
[…] Activation Problems […]
June 30th, 2007 at 11:07 am
[…] Not to mention, it might not work: You finally get your iPhone (after maybe waiting HOURS) and what happens during activation? Error city! Many people are reporting various errors… the one I have seen a couple of times is the following: We’re sorry, AT&T has determined that your current account cannot be used with the iPhone. […]
June 30th, 2007 at 11:10 am
Aight retards. There’s WAY too many people thinking that your iPhone being activated quickly has something to do with what you actually did, or your knowledge of tech. Let’s get this straight, the process in iTunes is ridiculous simple. It’s pretty much impossible to screw it up unless you ARE an idiot. AT&T is f’ing this thing up royally.
June 30th, 2007 at 12:13 pm
Dear Steve Jobs,
What the frick were you thinking? Cingular!???
Losers who I switched from to the best network and support: VZN.
Back to my Treo
June 30th, 2007 at 12:19 pm
No issues here. Love the iPhone, but no flash.
June 30th, 2007 at 12:27 pm
You guys are all experts, wow! - AT&T’s fault huh? You did connect to iTunes didn’t you? Could it be partly Apple’s fault here? Stop and think before you post things that make you look really stupid. There’s a lot to activating a phone, but then you all are experts so who am I to tell you.
June 30th, 2007 at 1:49 pm
[…] Tech-Recipes: Multiple iPhone Activation Errors […]
June 30th, 2007 at 2:09 pm
All the more reason that cell phone activation should be banned, as well as provider-specific phones. Go to the store, buy ANY phone, turn it on, enter a PIN provided by your cell provider, and start making calls. Any phone on any network, no strings, no BS. Anyone disagreeing should be killed.
June 30th, 2007 at 3:08 pm
AT&T could fuck up an Iron Ball. I’ve received 3 e-mails from AT&T telling me that they are processing my activation. Stop wasting time sending me e-mails and just activate the thing. It’s pitiful that you can’t even use any of the other functions until it’s activated. I’ve dropped songs on to it, but have no way of knowing if they are there.
I called AT&T last night and asked if there was any way to ‘expidite’ the activation. She asked me what ‘expidite’ means. I’m not joking.
Granted, I am transfering my # from another carrier, but what happened to the extra employees they were hiring for this? Next thing you know they will be called Cingular again.
Way to blow it AT&T and ruin Apple’s launch. Good luck getting your $36 activation fee which I won’t pay.
June 30th, 2007 at 3:43 pm
Wow I so wish right now that I was an attorney without much work to do…. because I’d sue Apple and AT&T both, for selling me a $650 product that was advertised to allow you to use its non-phone functions without activation (on their marketing materials, on their website, and even in the iTunes FAQ, they all say that).. Come to find out that is all a total lie, and it is 100% utterly useless and dead as a doornail until you activate, which is still broken and not working.
Come on law firms, file those lawsuits and get rich quick!!! And hurry up and print off the FALSE ADVERTISING on their FAQ’s and websites, before they change them and deny it!!
Lock & Load! Go Go go!
June 30th, 2007 at 3:47 pm
[…] teen titans transformationx Apple may be smooth and polished, but AT&T has botched the great iPhone rollout. These are some of the frequent errors that people are experiencing. It is so bad that the AT&T web and phone support have shut-down at this point. teen titans toon pornread more | digg story […]
June 30th, 2007 at 4:19 pm
[…] And like hundreds of thousands of us, I raced home immediately and ripped open the packaging. Aside from the need to update to 10.4.10, there were no iPhone horror stories emanating from my house. Five minutes into the activation and I was ready to go. AT&T confirmed just minutes later and I placed my first call, as nervous as my first Christmas to a groggy sister in Los Angeles. […]
June 30th, 2007 at 5:38 pm
24 Hours into the process and AT&T is saying that TMobile won’t release the hold on my number to AT&T.
This process sucks…
June 30th, 2007 at 6:20 pm
Called TMobile. Said they released my number 30 seconds after my request last night at 8PM.
AT&T is giving me the runaround…
June 30th, 2007 at 7:14 pm
Going on 24 hours waiting for an activation. Good thing for AT&T that this is an Apple device. AT&T doesn’t know their ass from a hole in the ground.
June 30th, 2007 at 7:51 pm
[…] Apple may be smooth and polished, but AT&T has botched the great iPhone rollout. These are some of the frequent errors that people are experiencing. It is so bad that the AT&T web and phone support have shut-down at this point.read more | digg story […]
June 30th, 2007 at 8:45 pm
[…] Apple may be smooth and polished, but AT&T has botched the great iPhone rollout. These are some of the frequent errors that people are experiencing. It is so bad that the AT&T web and phone support have shut-down at this point. read more | digg story […]
June 30th, 2007 at 10:14 pm
30 hours and no love from AT&T.
Damn them to hell.
July 1st, 2007 at 1:41 am
Over 24 hours and still no activated account to use the iPhone yet. The customer support rep said the previous 15 calls were complaining about the same thing. “Sorry - but congratulations on your new iPhone!”, he said.
July 1st, 2007 at 7:13 am
I’m a current customer. Three notes from speaking to ATT this morning (Sunday):
She stated that they should have all activation problems solved today.(I doubt it)
She blamed Apple for everything.(I let her know that she was incorrect on this)
She stated that they’ve been trying to activate “over 1 million iPhones since Friday” (probably hyperbole)
July 1st, 2007 at 10:40 am
I have the same issue and now I am stuck with no line since I upgraded from an existing account and now my old SIM does not work!
Which number can we call ATT today?
July 1st, 2007 at 3:22 pm
[…] The consensus around the web is many iPhone buyers are disappointed with the current features. Apple already knew about the shortcoming guys and I am sure they have a laundry list of what to develop and release on the next software update. I personally think, despite some of the limitations, Apple did a tremendous job of delivering a device that they have not done before, not counting meeting the demands on the first day of launch. So give Apple a little break. Well, AT&T’s activation hiccups are another matters entirely and I am positive Steve Jobs is as cranky and pissed as many of you are. Point you finger on AT&T not Apple. […]
July 1st, 2007 at 3:30 pm
Time to wait to purchase iphone….0hours 0mins few seconds.(waited till after the mad rush)
Time to wait to activate my iphone….46 hours few minutes and still counting.
Number of AT&T CSR’s I have spoken to….6 too many(who btw have all been very pleasant and apologetic)
Was it a marketing campaign to have the iphone go on sale at 6:00p on a Friday or was it a hunch that there will be issues surrounding the launch?
July 1st, 2007 at 3:39 pm
46.5 hours and counting…
July 1st, 2007 at 4:18 pm
I registered my phone with AT&T yesterday at about 8:40pm and its been about 24 hours now. All I have is an expensive brick until this phone gets activated.
July 1st, 2007 at 5:00 pm
File a complaint with the Better business buereu and also send an email/letter to your city/state district attorney. They will crucify att/pple for this…….
July 1st, 2007 at 6:58 pm
[…] Tech-Recipes has a post on activation errors in the iPhone. […]
July 1st, 2007 at 9:50 pm
After being lied to at a Santa Monica Att store, The next day went to the Grove in LA Walked right in got the phone in under 3 mins! Everything was great until I tried to activate it! I am an ATT customer, have been for years. Now Over 29 hours later Im still waiting for the activation, still on hold, and getting pissed off more and more! I agree Seems if I had signed up for new service, I would be as good as gold!
July 1st, 2007 at 9:53 pm
I have an LG 8300 with camera and flash - works great. And when I wanna listen to tunes, I turn on the radio. hahahahahahahha!!!!!!!
July 2nd, 2007 at 10:37 am
I have never been so mad at a company. I want to rant against ATT on every blog possible so everyone knows they SUCK at this. Verizon ported my number over. But ATT still hasn’t activated. So, guess what, no cell phone service for me while I sit here and wait. It’s Monday at 1:30. I started this process Friday night. It’s ridiculous. They have completely messed this up and gotten what could have been a good relationship off to a very bad start.
July 2nd, 2007 at 12:34 pm
To the folks that are porting numbers from other carriers and having problems, do you really think the carriers you are porting from are going to accomodate another carrier that is taking their customers. I am not saying ATT does not have a part to play in this, but if I am Verizon or Sprint I would not make it easy for you to go to the competition. The only thing more cut throat than big business is politics. I am not saying it is right, but it is what it is.
July 2nd, 2007 at 6:43 pm
Ha HA HA AH ha ha ha ha ah - U all a bunch of Suckers for buying into all this unproven hype!!! You got what you deserve for being “early adopters”. Also thier network suks and can’t stream realtime cable like I can with verizon and my Treo. Thats right 500 channels of fios cable tv streamed live anytime!!
July 4th, 2007 at 4:18 pm
Since Friday the 29th, I wasted my time to try to active my iPhone without any result: 2 hours with Apple support and/or AT&T but always disconnected withour solution.
The following day I walk to the AT&T store (Congres/Yamato - Boca Raton FL) were I purchased this Masterpiece of Telecomunication… but nobody (even the manager) did something before I express my frustration. It’s finally a lady from an other store who accepted to listen to me and try to call to the AT&T technical support… but after 5 hrs inside this store, I did progress: the initial error message was “we are unable to verify yourcredit preauthorization code etc…” and became “Your activation requires additional time to complet” … what a joke!
Who will paid for the waste of time that we encoured trying to get this iPhone work? I won’t recommanded AT&T to anyboby!
July 23rd, 2007 at 7:05 am
Activated the I phone in 20 minutes, with a Satellite Connection from Iraq……
hahahahahahahahahahahahaha.
August 2nd, 2007 at 3:37 am
[…] Multiple iPhone Activation Errors — See One, Do One, Teach One Those of us simply replacing a phone (we the long suffering AT&T formerly Cingular customers) appear to be getting … Online Activation Crash/Errors (Result: Within 4 Hours) Instead of having to … http://blogs.tech-recipes.com/davak/2007/06/29/multiple-iphone-activation-errors/ […]
September 25th, 2007 at 10:45 am
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September 26th, 2007 at 11:39 pm
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